TERMS & CONDITIONS.
Introduction
Hello and welcome to Hermit London.
By using this site you are agreeing to follow and abide by our terms and conditions and privacy policy. Throughout these terms, we will refer to ourselves as Hermit London, ‘us,’ ‘we’ or ‘our’ this means Hermit London. We respect the privacy of our customers and users of our website. This Privacy Policy outlines how we gather and use your information when you visit our website at www.hermitlondon.com.
Our Contract
When you place an order, you will receive a confirmation email of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Price & Availability
All prices are as stated on the website but Hermit London reserves the right at any time to revise the price of goods without notice. Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. Delivery costs will be charged in addition and are clearly displayed where applicable and included in the 'total cost'.
The Service may contain typographical errors or other inaccuracies and may not be complete or current. We therefore reserve the right to correct or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the service that may contain errors or inaccuracies including without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
What personal information do we collect?
Hermit london may collect information about you in a variety of ways when you place an order with us or visit our website. When you provide us with the personal information needed to complete a transaction you are consenting to the collection of your personal data for that reason only. The information we may collect on our website includes:
Personal Data
Personal information such as your name, shipping address, email address, and telephone number so that we can process and fulfil your order.
Derivative Data
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with the website.
Financial Data
Financial data related to your payment method like a valid credit card number, card brand, expiration date that we may collect when you purchase, order, return, exchange, or request information about our services from our website. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems. We store only very limited, if any, financial information that we collect.
Our website is hosted on SquareSpace click here to view their privacy policy. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Use of your information
Hermit london will take important steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. Having accurate information about you permits us to provide a smooth and efficient customized journey. Specifically, we may use information collected about you via our website to:
- Create and manage your account.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to our website.
- Increase the efficiency and operation of our website.
- Analyze usage and trends to improve your experience.
- Notify you of any updates.
- Offer information on new drops of product, services, and any recommendations to you.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and exchanges.
- Request feedback and contact you about your use of our website.
- Resolve disputes and deal with problems.
- Respond to product and customer service queries.
- Send you a newsletter.
Products and Services
These products or services may have limited quantities and are subject to return or exchange only according to our returns policy (please read our returns policy page).
We have made every effort to display as accurately as possible the colours and images of our products. It is your responsibility to check the sizing of your handmade pyjamas. Please make sure to see our sizing/measurement guide. We reserve the right but are not obligated to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.
All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Contact Us
This is a secure website and changes to our privacy policy we keep under regular review. This policy was last updated on 07/04/2021.
For more information or if you have any further questions please contact us by email at contact@hermitlondon.com.